Client Satisfaction, Cancellation, and Refund Policy | Cleaning Services | Huntley

We would love to make everyone's wishes come true. In the event we fall short, follow the process below. 

Client Satisfaction and Refund Policy:

• We offer a 100% satisfaction guarantee. Our team members walk every client through the residence to ensure client satisfaction. 
• In addition, our client will have the opportunity to fill out a client satisfaction survey to provide feedback about their experience with Wishfully Clean, services, team members, communication, and other insights. 
• All team members are required to conduct a completion checklist to ensure quality standards are met in every client appointment. Clients will be required to sign off on team member completion before the appointment is finished. 
• Please contact us within 24 hours of your cleaning to let us know that you are still not satisfied. We will attempt to remediate the issue before issuing a refund. If you are still not satisfied after our remediation, we will then refund a portion or entire payment, depending on the extent of the issue. After refund is processed, your payment will be issued to the original form of payment within 3-5 business days. 
• We will not refund any payments for issues related to services that are listed in our terms (i.e., team member refusing work that is out of the scope of cleaning services which include, but are not limited to attics, basements, decks, patios, crawl space, garages, gutters, ventilation, plumbing, carpet steaming, exterior window cleaning, television screens, computer monitors, moving furniture, general labor not related to cleaning, gardening, painting, and any situations where mold or hazardous environment could endanger the safety and well-being of a Wishfully Clean LLC Team Member. 
• We will issue a refund for issues related to services we provided and an agreeable outcome was unable to be remediated by Wishfully Clean.
• To start address an issue or begin the refund process, please contact our team within 24 hours of your cleaning at clientservices@wishfullyclean.com. 

Cancellation Policy: 

• Wishfully Clean seeks to maintain optimal logistics and resources available to all clients. We rely on your appointment confirmations to be able to provide all clients the best services. 
• We provide opportunities to reschedule appointments up to 48 hours prior to the scheduled appointment. 
• Appointments cancelled or rescheduled within 48 to 24 hours, for any reason, will incur a $35 cancellation fee. 
• Same day cancellations or rescheduling, for any reason, will incur a $75 cancellation fee.